A. Informational Reports. Each franchisee shall provide the City Manager or designee by the last day of each quarter for the previous quarter:

B. Quarterly Franchise Fee Reports. Franchisee shall complete and remit to the City a quarterly franchise fee report not later than the last day of the month immediately following the end of the quarter. At the time of payment of the quarterly franchise fees, the franchisee shall file with the City Manager or the City Manager’s designee a verified statement of quarterly gross revenues for the period covered by the tendered fee. Such statements shall be public records. Franchisee shall maintain books and records disclosing the gross receipts derived from business conducted within the City, which shall be open at reasonable times for audit by the City Manager or the City Manager’s designee. Misrepresentation of gross revenue shall be deemed material and a breach of the franchise contract and shall be cause to initiate the process to terminate the franchise.

C. Annual Franchise Reports. Franchisees shall report revenues and expenses (allowable and unallowable), in an income statement format, and provide a variety of information about customer counts, service levels, disposal volumes, and recycling activities for all customer classifications and for all programs identified in the Administrative Operations Standards and Rules resolution adopted by Council. Franchisees shall report totals for all operations necessary to adequately verify compliance with the cost allocation methodology as defined in this chapter for expenses that share significant operational, management, and administrative expenses with the City of Ashland franchise. Resources allocated from regional or corporate offices or affiliates shall be distributed to appropriate expense line items, and shall also be disclosed in a schedule describing total allocations and their distribution to individual expense line items. All allocations from affiliated companies must be described and must be equal to or less than the fair market value of similar goods and services purchased from a nonaffiliated company. The report will also include a synopsis of the operating year, a description of the measures each franchisee has taken in the preceding year to make its operation more efficient, a listing of the efficiency measures which each franchisee proposes to take in the next year, a composite table showing the type and number of customer service complaints and a description of the measures that the franchisee has taken or is planning to take to correct the cause of commonly reported complaints, and such other information as requested by the City Manager or the City Manager’s designee. The report shall also describe and quantify communication, outreach and educational activities as described in the Administrative Operations Standards and Rules resolution. Franchisees may identify specific information submitted to the City in the annual report as confidential. The City shall treat any information marked “Confidential” as such, and shall not subject the confidential information to public disclosure except as required by law. If the City receives a request for disclosure of confidential information, the City Manager or the City Manager’s designee shall notify the franchisee within a reasonable time after receiving the request so as to allow the franchisee a reasonable opportunity to defend against the requested disclosure through the appropriate legal process. (Ord. 3192 § 87, amended, 11/17/2020; Ord. 3172 § 6, added, 02/05/2019)