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A. Vehicle for hire agencies must provide reasonable accommodations to passengers with disabilities, including passengers accompanied by a service animal, passengers with hearing and visual impairments, and passengers with mobility devices. Vehicle for hire agencies must comply with all applicable requirements of the Americans with Disabilities Act.

B. Vehicle for hire agencies and their drivers shall provide services in a manner that ensures the equal protection, treatment, and representation of all persons and shall not discriminate against any person for any reason, including, but not limited to, age, citizenship status, color, familial status, gender identity or expression, marital status, mental disability, national origin, physical disability, race, religion, sex, sexual orientation, and source or level of income.

C. Taxi companies and TNCs must provide service to any passenger with a severe mobility limitation that requests a wheelchair-accessible vehicle. Taxi companies and TNCs shall provide WAV service within a reasonable amount of time by maintaining one or more affiliated wheelchair-accessible vehicles, contracting with a permitted operator of wheelchair-accessible vehicles, or a combination thereof. It is a rebuttable presumption that failing to provide a WAV within 45 minutes of receipt of a request for such a vehicle is unreasonable.

D. Fare rates for WAVs shall not exceed the fare rates for comparable non-WAV vehicles and shall not be subject to dynamic pricing. (Ord. 3160 § 2, added, 09/18/2018)

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